SHIPPING POLICY
This Shipping Policy formulates unified global logistics distribution rules for all product orders of the platform, standardizing the whole process standards of order delivery arrangement, logistics cycle, shipping cost, global distribution scope and logistics service guarantee, which is applicable to all users and all commodity orders of trendy clothes, shoes, pants, outerwear and socks on the platform. All logistics distribution services are implemented in strict accordance with the terms of this policy.
In terms of order delivery arrangement, after the user’s order payment is successfully confirmed and the order information is verified to be correct, our platform will complete inventory sorting, product packaging, quality inspection and delivery processing within 1 to 3 working days. The 1-3 working days delivery cycle is the unified internal order processing time of the platform, excluding weekends, statutory holidays and special system maintenance periods, ensuring that all qualified orders can be arranged for delivery efficiently and orderly.
In terms of global logistics cycle, all orders delivered by the platform adopt a unified standard delivery cycle, and the overall logistics time from delivery to user receipt is 6 to 12 working days. This logistics cycle is applicable to all global regions covered by the platform’s distribution business, with no distinction between domestic and overseas regions, and no differentiated time limit rules for different countries and regions. The platform does not provide any form of expedited distribution service, and all orders are distributed in accordance with the unified logistics process and cycle.
In terms of shipping cost standards, our platform implements a full global free shipping policy. All orders successfully placed on the website can enjoy free global logistics distribution service, and users do not need to pay any shipping fee, logistics handling fee, customs clearance service fee and other additional distribution related fees. There is no order amount threshold for free shipping, and all valid orders can automatically enjoy the free shipping benefit.
We adopt standardized product packaging standards for all delivered products. According to the characteristics of different products such as clothes, shoes, pants, outerwear and socks, we use targeted packaging materials to ensure that the products will not be squeezed, damaged, polluted and worn during the long-distance global transportation process. All packaging links are inspected by special personnel to ensure the integrity and safety of products during logistics transportation.
During the logistics distribution process, we will track the logistics status of all orders in real time and update the logistics information synchronously on the platform. Users can query the real-time transportation progress, transit node information and estimated receipt time of the order through the order details page. In case of normal logistics transit delays, customs inspection, weather influence and other objective factors, the logistics cycle will fluctuate slightly within the stipulated 6-12 working days range, which belongs to normal logistics situation.
For abnormal logistics problems such as long-term logistics stagnation, information update failure and goods loss suspicion during transportation, users can contact our customer service team to submit a logistics abnormal query application. We will verify the logistics situation with the logistics service provider in a timely manner, feed back the processing progress to users, and assist users in solving various logistics distribution problems within the scope of service authority.
After the goods arrive at the user’s receiving address, the user shall complete the goods receiving work in a timely manner. If the goods are returned due to the user’s failure to receive the goods in time, wrong receiving address, refusal to sign for no reason and other personal reasons, the platform will not bear the responsibility of logistics failure, and the subsequent after-sales processing will be implemented in accordance with the return and refund policy and purchase terms.
All logistics distribution services of the platform comply with the international logistics transportation rules and regional customs clearance regulations of various countries. We will actively cooperate with the customs inspection work of various regions to ensure the smooth customs clearance and normal transportation of orders. Users shall bear the relevant responsibilities for the delivery obstacles caused by the non-compliance of the receiving region’s regulatory policies with the purchased products.