REFUND POLICY
This Refund Policy formulates unified and standardized refund rules for all order transactions on our platform, covering refund application conditions, refund processing cycle, refund scope, refund method and relevant constraint provisions, which are applicable to all global users who purchase trendy clothes, shoes, pants, outerwear and socks products on the platform. All refund processing operations will be implemented in strict accordance with the terms of this policy to ensure the fairness, standardization and transparency of refund services.
Our platform provides a 60-day valid return and refund cycle for all eligible purchased products. The 60-day refund valid period starts from the date when the user successfully receives the ordered goods. Within the valid period, users can submit a refund application for eligible products that meet the return conditions. Beyond the 60-day valid period, the platform will no longer accept refund applications due to overdue time, and the orders will be deemed as completed normally.
After the user submits a valid refund application and completes the return of goods, and our warehouse receives, inspects and verifies that the returned goods are intact and meet the return standards, we will officially start the refund processing procedure. The unified refund processing cycle is 5 to 10 working days. The specific refund completion time will be slightly affected by the user’s payment channel verification and bank processing cycle, but it will be completed within the stipulated time range uniformly.
All refund transactions on the platform are settled in USD uniformly. The refund amount will be calculated and returned according to the actual payment amount of the user’s order, including the product unit price of the purchased goods. Since our platform provides global free shipping services for all orders, no shipping fee will be included in the refund amount, and no additional shipping fee deduction or compensation will be involved in the refund process.
Eligible refundable products must meet the unified return and goods inspection standards: the products must be kept in original unused condition, with complete original packaging, tags, labels and accessories, no artificial damage, no dirt and wear, no secondary processing such as cutting and washing, and no influence on secondary sales of products. Products that are damaged artificially, worn and used, missing original accessories or overdue will not be supported for refund.
For partial refund demands of user orders, such as only applying for refund of individual products in a combined order, the platform supports split refund processing. The partial refund amount will be calculated according to the unit price of the corresponding single product, and the processing cycle still follows the 5-10 working days rule after goods verification. The remaining products in the order will still retain normal order completion status.
If the refund application is rejected due to non-compliance with return conditions, our customer service team will feed back the specific rejection reasons to users in a timely manner, and explain the relevant policy terms and improvement suggestions. Users can supplement materials or re-submit applications according to the feedback results. All refund disputes will be handled in strict accordance with this policy and relevant transaction rules to protect the legitimate rights and interests of both users and the platform.
After the refund is successfully processed, the refund amount will be returned to the user’s original payment account path. The platform will not change the refund receiving path at will. Users can check the refund arrival status through the payment platform account. If the refund is not received beyond the stipulated processing cycle, users can contact customer service to query the abnormal progress, and we will track and solve the problem in a timely manner.